How Hospitals can improve patient health through intelligent health assistants.

By Priya Komarlingam, Founder and CEO.

“How do we make sure we are there for our patients 24/7?”

“Can we respond faster to disease-specific questions from our patients?”

“How can we help people with chronic illnesses manage their conditions better?”

“What is the best way to help people take their medication on time?”

“How can we help people improve their mental and physical health outside hospital walls?”

Healthcare providers grapple with these questions every day – and for good reasons. Physician burnout, administrative burden, and high healthcare costs have limited the opportunities to build deeper physician-patient relationships that are essential for delivering better health. Patients and caregivers face their own set of challenges once they leave the clinic or hospital. Despite having good intentions, it is difficult to follow through on following doctor’s orders without regular coaching, intervention, and guidance from a qualified healthcare expert.

Enter the smart health assistants that are changing the face of how healthcare providers and their patients communicate. 61% of consumers surveyed have used a virtual health assistant, and 90% of them would be willing to share their health data with their healthcare provider [2018 Accenture report].

Why are more people embracing smart health assistants?

The use of intelligent health assistants or coaches encourages meaningful dialog between healthcare providers and their patients and has a positive impact on patient satisfaction. Hospitals are turning to health assistants to help patients manage their conditions at home. Managing non-life-threatening chronic conditions at home frees up physicians and healthcare providers to focus on conditions that require hospitalization and immediate or constant medical intervention. Effective health assistants can help people minimize hospital visits, get their questions answered in time, receive timely alerts and reminders to manage medication, refills, and overall disease conditions.

A study in Family Medicine reports that most patients only have an average of 16.5 minutes of face-to-face interactions with their primary care physicians. 16.5 minutes is too little time for physicians to build a connection, gather the information they need and provide a diagnosis. It is certainly too little a time for healthcare workers to determine the intrinsic motivational factors that may influence a patient to take their medications, track their symptoms, and make lifestyle decisions for better health. This is extremely important when it comes to people suffering from chronic conditions.

Over 133 million Americans live with one or more chronic conditions and contribute to 86% of healthcare costs in the United States. A whopping 50% do not take their medications as prescribed and this could have a significant negative impact on their health down the road. Many patients do not take their medications or make simple changes due to simply not understanding their diagnosis and the significance of their medication regimen in managing their illnesses.  

Simply put, most of us know we need to eat right, exercise, get enough sleep and take our medications in time. This knowledge is not enough to motivate most of us to make better decisions. As the famous literary figure, Goethe said, “knowing is not enough; we must apply.”

But all smart health assistants are not alike.

Hospitals need to carefully evaluate the value that a specific health assistant brings to the table for both busy patients and burdened healthcare providers. The most effective health mentor services are designed based on an understanding of the psychology behind effective patient-physician communication and the science of how healthy habits are formed. Technology that makes it easier for people to integrate into their existing busy lives and routines will win over products that introduce more complexities into the process.


CueMed is passionate about helping people build better health through better habits. We are proud to introduce HEXIS – an intelligent health mentor and assistant that provides 360° support to people trying to juggle their daily busy lives and their chronic illnesses.  

We start our pre-order campaign in March 2019 with product delivery by September 2019. To register for pre-order or more information, sign up on